Frequently Asked Questions
Ordering & Shipping
We are a strictly online store! This will help us save cost and stay competitive with giving our customers the best price for our products.
You can simply add items to the cart like any other online shopping website. Make sure to log in or register an account with us to complete your order.
If you like to add or edit your order, we ask of you to make a brand new order with the correct adjustments and email us regarding your old order so we can cancel it. If you want to cancel your order that is not processed yet, you ca go into the system and cancel . Please email us at infoagilis@gmail.com with your order number being the subject line..
Once we receive your e-transfer. We will begin processing your order. Our cutoff time is 10AM PST Monday-Friday. There will be times where you order past cut off time and will be shipped on the same day. If you missed the cutoff time, do not worry as we will ship your order the next business day first thing in the morning!
Once shipped, Xpresspost (Canada post) takes anywhere between 1-3 business days depending on its destination. There may be delays should the order be shipped during holidays.
If you have not received your order within 48 hours after the expected delivery date, please contact us immediately via email at infoagilis@gmail.com We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.
Payment
We accept Interac e-transfer and credit card via Stripe.
After payment is processed our team still needs to process your order still. Please give us 24 hours before contacting us about an order
Return Policy
Unfortunately, we do not send back e-transfers. But we are here to satisfy your needs and find alternative solutions if you are not satisfied with your order. Please send us an e-mail at agiliselectronics@gmail.com with your Name, Order # and concern and we will try our best to accommodate you.
Credit Card Payments are available for refund if accordance to our product return policy
Products may be return and shipped back. Photos or videos of the product and packaging are required to be assured both are in tact to issue a refund. Please contact us at agiliselectronics@gmail.com to issue a ticket for a refund